Annual Report 2021
Scroll to Explore
Chair and CEO Report
Welcome to BaptistCare’s 2021 Annual Report.
In a year where life has been disrupted for every Australian, these challenges have been close to home for BaptistCare’s people, residents, clients, their families and those on the journey with us to see every individual living well.
Highlights from across BaptistCare
Explore and experience our year through video, fast facts and stories.
July 2020
BaptistCare HopeStreet’s new Youth Centre was opened in Sydney’s Woolloomooloo by Alex Greenwich MP, Member for Sydney, to assist local youth and provide a safe space for people aged 10 to 17 to hang out, meet positive role models, exercise their creativity and receive support to pursue educational or personal goals.
October 2020
Our Northern Rivers’ retirement living community, BaptistCare Maranoa Village, saw its second stage of construction completed, with an additional 15 new units being added to an existing 40 units.
October 2020
BaptistCare opened 79 social and affordable apartments for seniors in Five Dock as part of the NSW Government’s Social and Affordable Housing Fund. The new Kitty Doyle Apartments saw the original 32 bedsit units transformed into two modern buildings with one and two bedroom units, and featuring lift access, a BBQ, garden area and community centre.
December 2020
122 villas and townhouses were officially opened as BaptistCare Narralling Community in Elderslie, as part of the 500 Social and Affordable Housing Fund homes BaptistCare is building for seniors and single parent families. Former Minister for Families, Communities and Disability Services Gareth Ward opened the housing
December 2020
BaptistCare launched two pillars of its social sustainability framework: a Human Rights Position Statement and its first Modern Slavery Statement. These Statements reflect the organisation’s commitment to promote and respect human rights and adhere to ethical policies that respect human rights and oppose exploitation.
March 2021
The one year anniversary since the outbreak of COVID-19 at BaptistCare Dorothy Henderson Lodge (DHL) was marked with a commemorative event, which was also live-streamed for safety. The event remembered the six beloved residents who passed away, and honoured staff, customers, family members and volunteers who persevered tirelessly throughout the outbreak.
April 2021
BaptistCare turned the “first sod” for a second time at its birthplace Carlingford site, in preparation for its final Social and Affordable Housing Fund development in partnership with the NSW Government, consisting of 162 much-needed homes for seniors and single parents.
April 2021
BaptistCare received approval for a Development Application from the City of Wagga Wagga to redevelop BaptistCare Caloola Centre. The new design will feature home-like principles, private bathrooms, a new café, and will meet stringent infection control benchmarks.
April 2021
A team of six BaptistCare employees rode in the Chain Reaction Cycling Event, raising over $100,000 for HopeStreet’s children’s programs. The event covered 1000km from Coffs Harbour to Sydney and was an opportunity to create further awareness and fundraising for our HopeStreet programs.
May 2021
BaptistCare actively petitioned the Federal Government for more support for aged care through the “It’s time to care about aged care” campaign driven by the Australian Aged Care Collaboration, and sought commitment to and investment in social and affordable housing with the Everybody’s Home campaign. This advocacy resulted in media coverage for the Company as well as strong collaboration with Baptist Care Australia and other like-minded agencies.
June 2021
After five years, the final At Home locations went live as part of the AlayaCare/Ortec software roll out, a new streamlined customer management and scheduling system for the home care teams. This system increases productivity and reduces administration time, allowing staff to better care for and understand 8,755 clients and their needs.Introducing Our Five Year Strategy
Our new Five Year Strategy provides us with a clear roadmap and sets us on a path to be an organisation that delivers exceptional customer care and service, one that empowers the vulnerable and marginalised, is agile and innovative, efficient and transparent, well-governed and financially sustainable.
Financial Summary
Financial Summary 2021Board and Leadership Team
Meet our talented Board of Directors and Leadership Team. Together this team have steered the organisation throughout the year, and we extend a deep appreciation for their skill, talent, insights and acumen, as well as their deep commitment to BaptistCare.
