FAQ RC

Frequently Asked Questions

As an organisation committed to delivering quality care to our residents and clients, BaptistCare and the Board, welcomes the Royal Commission. We believe this is an important opportunity for a close examination of the aged care system so that all Australians have increased confidence that the care provided for all people living in residential aged care, or receiving assistance at home, is of high quality, accessible and sustainable.

In preparation for the Royal Commission, BaptistCare established a Royal Commission Project Team and a Board Committee, to ensure BaptistCare is ready to engage and respond to any requests from the Royal Commission in a timely, accurate and efficient manner.  

Frequently Asked Questions 

  • What is a Royal Commission?

    A Royal Commission is a formal inquiry established under the Royal Commissions Act 1902. In the Australian system of government, royal commissions are the highest form of inquiry on matters of great importance to the community and the nation.

  • What is the Royal Commission into Aged Care Quality and Safety?

    It is a formal inquiry into the aged care sector. The specifics of the inquiry are set out in the “Letters Patent” of the Royal Commission and include the quality and safety of aged care services, community attitudes towards ageing, how best to meet the healthcare needs of older persons, how best to support younger disabled persons currently residing in aged care homes and the sustainability of the aged care system into the future.

    The Federal Government has appointed two Commissioners, The Honourable Richard Tracey AM RFD QC and Ms Lynelle Briggs AO, to lead the Royal Commission.

  • What is the duration of the Royal Commission?

    The Federal Government has asked the Royal Commission to provide an interim report by 31 October 2019 and a final report by 30 April 2020. The Commissioners can request an extension of time if they consider this to be in the best interest of the final outcome.

  • What is role of the Royal Commission Project Team & Board Committee?

    The Board Committee has been established to provide governance over BaptistCare’s engagement with the Royal Commission in a manner consistent with BaptistCare’s mission, vision and values. In addition, the Board Committee will examine any other matters relevant to the Royal Commission which are referred to by the Board.

    BaptistCare’s Project Team is comprised of members of the BaptistCare’s Aged Care business streams and the Executive. It oversees BaptistCare’s involvement in the Royal Commission and manages and supports any responses requested by the Commission. The Project Team is also available to respond to questions relating to the Commission from residents, volunteers, clients and families. If you have a question, please direct it to: RoyalCommissionInfo@baptistcare.org.au

  • What is the duration of the Royal Commission?

    The Federal Government has asked the Royal Commission to provide an interim report by 31 October 2019 and a final report by 30 April 2020. The Commissioners can request an extension of time if they consider this to be in the best interest of the final outcome.

  • How will BaptistCare engage with the Royal Commission?

    We have set up a dedicated Royal Commission Project Team to ensure BaptistCare are prepared to engage with the Royal Commission and respond to any requests in a timely and efficient manner.

  • How will the Royal Commission impact me?

    BaptistCare will continue to deliver the highest quality of services to residents and clients throughout the Royal Commission. We understand that you may feel concerned and unsettled by ongoing media coverage and BaptistCare will continue to keep you updated as the Royal Commission progresses. An email address for any questions or information about the Royal Commission has been created: RoyalCommissionInfo@baptistcare.org.au.

  • Will you keep me informed?

    Royal Commissions can be unsettling for residents, clients, families and carers. To assist, BaptistCare will continue to update the information on this web page to keep you informed on the work and progress of the Royal Commission and BaptistCare’s involvement. We encourage all feedback and suggestions as we know this is the best way to ensure we can continue to maintain the highest standards of care, support and professionalism across our organisation.

    Questions relating to a particular service or site, we do encourage you to discuss this with the relevant local manager for their consideration and response. You are also welcome to raise any concerns about the Royal Commission or issues with us by email to: RoyalCommissionInfo@baptistcare.org.au

  • Can I talk to someone at BaptistCare about the Royal Commission?

    We always encourage feedback. If you have any questions relating to a particular service we encourage you to discuss this with the relevant local manager for their consideration and response.

    Royal Commissions can be unsettling for residents, clients and your families and carers. BaptistCare will do everything we can to support you through this process by keeping you informed about the Royal Commission’s work.

    If you have any concerns about the Royal Commission or issues you would like to raise, please email: RoyalCommissionInfo@baptistcare.org.au


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