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Support The Staff

Friday, 20 March 2020


As a worker in Aged Care myself for quite a few years. I know the effort and dedication it takes. We are thinking of you all. Blessings, Shanelle


Thank you to Ross, everyone in leadership making the tough daily decisions and plans, the IT staff who are working tirelessly, the staff in our facilities, the staff visiting clients in their homes - all to ensure the best possible care for our clients and residents. I am grateful to be working for such a passionate and caring organisation who put our clients and residents first at all times. Natalie


I just wanted to add my support and encouragement to you all. We are keeping you regularly in our thoughts and prayers. We honour your dedication, commitment and I am sure, sacrificial service. Trevor


I send my best wishes and message of support from Western Australia. I can only imagine how hard it must be for you at this time. Keep positive and know you have warm wishes and support coming from here in WA.
Suzi Cowcher


Just wanted to send you all a message to say I stand with you. As a past nurse, now working in the industry I understand what a difficult job you have in the good times. Know that we know you do an awesome job and thank you all for the sacrifices you make. Much love, Sonya


I wish to convey my appreciation and gratitude for the care and love you are showing each other and the residents of Dorothy Henderson Lodge. I’ve worked in residential aged care for 12 years and know how hard it is when your home is closed due to an outbreak. The residents get cabin fever, the staff wish they could do more and each day is a challenge, simply to provide the care and services that resident’s need.
This won’t last forever. It will get better. Outbreaks resolve themselves. You can hold your heads up high as you know you’ve done everything you possibly can to assist each other, the residents and their families.
Thinking of you all at this really tough time. You have my utmost respect and my deepest gratitude.
With kindness always, Cathy


I wanted to acknowledge how hard it must be for you all being the first place to have experienced the full brunt of COVID-19. No one can really know what this feels like and the emotional roller coaster you will be going through. You are all incredibly brave and resilient. Thank you for putting the vulnerable people you care for first while looking after yourself. Don’t despair, there are many people who recognise how courageous and dedicated you all must be.  Thank you for everything you are doing and being such inspirational carers. Pauline




Tuesday, 17 March 2020


On behalf of my wife, who volunteers at the Anglican Church service every first Wednesday of the month, we wish to show our support for all of you who care so beautifully for the vulnerable elderly in our community. Please be assured of our prayers as we all face an uncertain future with this COVID-19 virus attacking us all particularly the elderly, and those who are sick and immune-compromised. We are thinking of you and applaud your faithfulness and hard work in trying to protect your residents from the very real threat of any of you falling victim to the virus. God bless you all, and keep you safe from all harm, Frank and Henny McDermott.


I just wanted to express my care and concern for you all in this difficult situation. It must be incredibly hard for all all of you and you are in our thoughts and prayers daily from dedicated carers, support staff, nurses, allied health staff, managers right through to the Allan Waters and the other executives. My aunt lived the last days of her days at Dorothy Henderson and she used to tell me how she loved it there. She had actually been the first DoN ("Matron" in those days!) of Shalom Nursing Home next door when it was first built back in the 1960's and I believe there is even a meeting room named after her there. Please know we support you and care about each of you. You will get through this! Best wishes, David Porter


My belief is that one of the first ports of call in relation to the current Corona virus scenario should be prayer. There is a ministry called the Capital healing rooms in Canberra that has just had its 15th anniversary. They have a resource on their website called a “Healing declaration”. I often use this as a guide to pray over my residents when they are unwell and I would like to encourage you to use it to pray/declare over others as well as oneself; 

I thank you Father that your WORD is alive and active and is a lamp unto my feet and a light unto my path (Psalm119:105). I thank you that it is your WORD that goes forth and does not return to you void and it accomplishes all that you want it to and it prospers in that very thing (Isaiah55:11). I thank you that Jesus is the living Word (John1:1) and you sent Him to set all captives free (Isaiah61:13). I thank you Father that your only Son Jesus died on the Cross for my sins and my sicknesses. I thank you God that you forgive ALL my sins and heal ALL my diseases (Psalm103:3). Thank you Jesus for completing the work on the cross and defeating the author of sickness and disease–Satan himself.  Every sickness must bow the knee to the name of Jesus (Philippians2:9-11). We are the recipients of Christ’s victory (1 Corinthians15:27) and healing is the children’s bread (Mark8:25-30). I declare, Jesus,  you have given me power and authority over all demons and to cure all diseases (Luke9:1). So, in the NAME OF JESUS I command sickness and disease to be expunged from my body! I command healing and wholeness to come to every part of my body– every organ, my mind, my immune system – I speak to_____________(name the condition–pain, cancer, MS, heart disease, etc) and command you to go in the NAME OF JESUS.  I call my body back into alignment with the Word of God that declares by the stripes of Jesus I am healed (Isaiah53:5). I invite you Holy Spirit to come and take up residence in my body where sickness and disease is no longer and bring total cleansing and healing to that part of my body.  Fill me Holy Spirit–I desire more of you! I declare that Jesus you came to give me life and life abundantly (John10:10).  Divine health is possible because of you Jesus and I choose to believe that nothing is too hard for you and I continue to trust you and seek you for the manifestation of total healing in my body because this is your promise to me. Thank you Father for loving me with an everlasting and unconditional love and that you with hold NO good thing for those who walk uprightly. (Psalm84:11). My prayer is that peace will prevail over panic in these circumstances, “Do not be anxious about anything, but in everything by prayer and supplication with thanksgiving let your requests be made known to God. And the peace of God which surpasses all understanding, will guard your hearts and your minds in Christ Jesus” (Phil 4:6&7).

Let not the Coronaphobia be more contagious than the Corona virus. Blessings, Howard, BaptistCare Chaplain.



Monday, 16 March 2020


What a devastating loss. My heart goes out to all concerned. The staff are at the front line of essential care and as a volunteer I wish them all well, as also all the residents. Let's hope we all get through this unscathed. Love and God Bless to you all. David


Stay safe everyone. Big hugs and a massive thank you for your great work. Michelle 


I would like to extend my heartfelt sympathy to you all and thank you all for the incredible job you are doing while all of this is going on and BaptistCare have been in the media spotlight. You are all in my hearts and my prayers. God Bless. Kind regards, Sharon 


Stay strong we are a great organisation. We will get through this together. Tracey


To all the dear staff at Dorothy Henderson Lodge, Sending my love and keeping you all in my prayers at this difficult time. Thank you for all the good work you do and the love and care you show the residents. Maureen Farrell


In such difficult times know that we are all thinking of you and will do what ever we can to help. To us you are hero’s for caring and loving our clients in there time of need. Sometimes it can be hard to see a way forward at this time but know our loving God will guide you to the other side of the storm in the next few weeks. Our love and prayers are with you every day. Warm Regards, Stuart 


All of us at Lifestyle Morven Gardens send love and encouragement to all of you. You are doing an amazing job –Stay well, stay safe. Warmest Regards, Nellie, Jennie, Linda, Denise and Lara


Thinking of you all every day. Stay strong and know that you are all doing an amazing job. Kay Martens


We are saddened that all of us are affected by this CoronaVirus in some way. We have not faced its intensity as much as you. We do understand the immense sacrifice you have given to be able to serve the residents. It is an honour to know you and to work alongside you in other homes. This is however a gift that you are passing on to all of us of your courage and valour. This is a clinical and psychological conflict that will cause severe stress in you mostly so I pray that our God whom you serve in practice will give you the ultimate badge of righteousness that only God can give because he knows your compassionate hearts. From the kitchen staff, to wait-staff, carers, nurses and medical staff, recreational staff, the administrative staff as well as all managers and chaplains who have gone beyond their requirements to help and serve our residents, I salute your courage. Thank you so much and may my prayer for you all is to be to be protected, and to be healed and restored to good health and to be able to live ordinary lives. My prayer is to the One True God who listens and answers prayers and one who recognizes and honours goodness and righteousness in mankind - His own creation. In Jesus' name, Philip Immaraj, Volunteer Chaplain at Shalom


To all the frontline workers who are dealing with the outbreak, I wish to congratulate and thank you all for your dedication, commitment, care and support of this very valuable and fragile population. This population has done so much in days gone by and have helped to build the community in which we have received the benefits of their efforts and struggles. It is a testimony of your commitment to serve humanity with the love of Christ and I am sure that HE will stand beside you all to guide and protect you through this difficult time. In the meantime you will be in my thoughts and prayers. Thank you for the outstanding human beings that you all are! Sending you many blessings and prayers, Suzanne


Big thank you to staff who are currently assisting at the facility this is a long road but please know you are not walking this road alone thoughts and prayers with you all at this time. Thanks, Jo


Thanks to the team at Dorothy Henderson Lodge. You are in my prayers. I’m sure this time is very hard for you all, but know that the wider BaptistCare staff and volunteers support all that you are doing. Praying you are all comforted by family, friends and colleagues close to you. Phil


Dear Ross, and all staff and families who have suffered loss of a loved one, had to be isolated or are otherwise very closely affected by this COVID-19 pandemic, Be assured you are not alone, ‘tho you may feel very much alone. You are in the concerned thoughts and prayers of so many of us… understandably we are going through a most challenging and difficult time-globally- yet we can and must fix our focus on the God who knows, loves and cares. He is helping everyone navigate through as wisely as possible, amidst much loss/ disappointment/ changed plans, etc. The following verses from Psalm 63:7,8 helped me focus afresh recently., “For You have been my help, And in the shadow of Your wings will I rejoice. My soul follows hard after You; Your right hand upholds me”. With warmest regards, Barnetta Lesta


We would like to thank you for keeping us informed by updates on email and text. We as volunteers are very much aware of the dedication of staff/carers at Baptist Care. Please be assured of our ongoing support and prayers. Kind regards from Volunteers Gladys and Walter, Morven Gardens


Thoughts & prayers for the residents & staff to pull through this awful situation that has been thrust on us. Vicki & Bruce


Love comes in many forms – affection, kindness, service, words of affirmation – but the highest form of love is best described by the Greek word agape.  This is a non-conditional and self-sacrificial love. To experience agape love is to encounter something of God’s divine nature. The temptation at times of crisis like this is to default to a survival instinct, but I am so grateful to folks like you who choose to practice agape love instead. Thank you for serving the most vulnerable at this time. Thank you for having the courage to put yourself on the front line. Thank you for managing what must be overwhelming stress and anxiety. My prayers are with you that you might be strengthened and empowered as you model a higher way forward for us all. Anne Wallace, BaptistCare Chaplaincy Manager


Dear staff and volunteers of DHL, We are praying for you during this time. We are grateful for all you are doing and the care you are giving the precious residents of DHL during these trying times. May our God in heaven bless you, protect you and give you peace. Please know we are thinking of you! Rhonda


Please know you are doing a wonderful job down there amidst these tough times. We are constantly thinking of you. Our prayers are with each and every one of you, your residents and your families. Warm wishes, Tanya 


Just wanted to express our solidarity with your team working in the aged care sector in such trying times. As a previous supplier of your PERS products we had contact with number of your staff over the years and were lucky enough to spend some time on your Macquarie Park Centre. We would like to thank you for the important role each and every one of you are playing on caring for our elderly and vulnerable. Keep your hands washed and your chins held high! Wishing you all the best, Abby


On behalf of KPMG, I would like to send our support for BaptistCare NSW/ACT at this time.  Your have shown leadership, dedication and commitment during these difficult times.  We are all thinking of you, and appreciate all of the very significant efforts you and the team are making during this time.  Your dedication to your residents, consumers and clients is very evident and we know they are in safe hands. Regards, Nicki


Sending my best wishes support and love. Regards, Kim Franks



Sunday, 15 March 2020


Know that your fellow colleagues in aged care know how hard things are right now and that your efforts to ensure the best care possible for the elders of our community are truly appreciated. You are already providing great service to elders - remember be kind to yourselves as well. Warm regards, Marita


We have been on the Queen Mary 2 for the last 8 days and the effort the staff were taking to protect us was extraordinary - including not allowing new travellers to board the ship. But I’m sure all our wonderful staff are also doing an amazing job at our facilities or at Head Office. Our prayers are for you and those whom we love and care for. Keep up the excellent work - and thanks for all you have and are doing. Shalom, Peter Wilson



Saturday, 14 March 2020


As a nurse myself, I know how challenging it is to look after the residents while also battling the fear and misinformation from the general public. Please stay strong and look after yourselves. Always remember to properly don and doff the PPE and ensure that everyone is instrumental to ensure containment of this virus so if you see someone not adhering to the proper infection control procedures, bring it to their attention and educate! While this virus is new, dealing with seasonal flu and norovirus occasionally crop up in aged care and isolating residents/staff is not new. I am also an agency nurse working in ICU and it is a trying time for all medical professionals. We WILL get through this! Warm regards, Breanna Fountain


I am the CEO of Uniting NSW/ACT and I wanted to let you know how much you have been in our thoughts over these last couple of weeks Please know, the whole sector is wishing you well and saying - thank you, for all that you are doing to keep residents safe and colleagues supported. Take great care and thank you again. Tracey and the Uniting team


What makes a great aged care worker, all of you putting your own lives on hold to ensure the Residents are cared for and are safe. Congratulations, Bernadette


Never forget that whatever other people say, the job you do is so valued and so important. Often people only see what they want, they don’t see the hands held in the middle of the night, the comforting you give when people are afraid. Then the other sides, the time spent listening, cleaning up, bathing and feeding residents at all times of the night and day. So remember that you are valued, you are amazing and you are loved. Thank you for serving our elderly Australians, I know that you are all dealing with this Coronavirus scare in your own ways, and while you are away from the residents and your friends, you are all in our thoughts and prayers. So well done, keep strong and remember that you are amazing God bless Darren Cooper Foodservice Consultants


My heart goes out to the workers, full time, part time and volunteers that have been doing everything possible to care about others. We are all together in this time and  share the same fears and concerns for ourselves, our families and the people we serve.  Some of you have experienced the most terrible time and you are especially  in my thoughts and prayers at this time. We are all in a state of shock about what is happening all over the world but, of course, when it touches us closely it is even more disturbing. Let’s continue to pray together and have faith that this crisis will be over and we will recover. I hope that you know that I am thinking about you and care about you. Sondra




Friday, 13 March 2020


You can do this! Love from Montreal, Sandra D'Angelo, Technical Writer, AlayaCare


You and your families are all in my thoughts. It is possible I met some of you during the clinical system rollout of the IRIS project some years ago. DHL nailed that system implementation journey in spades and you proved a can do team effort is in your DNA. You can and will get through this awful situation. May you and you families, friends and loved ones all come through this terrible situation with the strength and love you give to your residents and your buddies each and every day. We are all with you. Stay strong. Best wishes, Steph Bennett


I would like to offer condolences to the families of those that have passed away from this virus and pray that other staff, residents and families stay well and safe. Joanne


Your efforts & caring attitude are truly appreciated. Thank you. Janette


Such a hard time for all Staff and your Residents and families and communities – sending you all healing hugs and good thoughts to help you get thru. To all – take care & keep strong and support each other. Dee


A big thank you to each and everyone of you for doing a wonderful job in providing care, support, love and a little laugh to the people and families who need you most through this difficult time. You are all truly amazing. Kind regards, Kylie Ross


To our wonderful frontline staff! Thank you for your amazing efforts in continuing to put our clients and residents first while things are moving so fast around us at the moment. We are also working hard to support you – so take care and know you are greatly appreciated!! Warmest regards, Lisa


There are a lot of things that can provide inspiration – seeing other people accomplish great things and seeing other people overcome adversity. Well done and thank you. Kerrie


To All my colleagues at DHL, I love and care about you all as family. If you are at work today or home in isolation I know your hearts are always with our residents. I am so proud of our team. Love and hugs RN Liz


Hi Hardworking Baptist Care Staff, thanks for your efforts and ongoing care of our elderly and vulnerable. In current difficult circumstances and all the time! It is awe inspiring. Thank you! Belinda Ritchie


You are all doing an amazing job in what is a difficult, testing time. It is a true testament to the nature of an aged care worker that you go above and beyond the call of need. You are all brave and should be so proud of what you are doing for the community at Macquarie Park!!! Kind Regards, Ilkka Howard


I can only imagine the stress you have all been under in recent weeks. I just want to wish you all the very best as you work together as a team to provide exceptional care, professionalism and calm reassurance to your residents and their families. May you find the resilience you need to continue the important work you are doing in keeping your residents and their families at the centre of what you do. Kind regards, Moran Wasson, RN


To you all at Dorothy Henderson Lodge , hoping you all get through the COVID19 virus, I work at Forster , thinking of you all at this tough time. Sharyn


Thinking and praying for all of you during this difficult time. You might remember the 1995 film of the Apollo 13 mission that had many challenging moments. Some people held onto hope and others were more pessimistic. A member of NASA's ground team said to the Mission Commander: "This could be the worst disaster NASA has ever faced!" But the Commander replied, "With all due respect, sir, I believe this is going to be our finest hour." As you know - it was! My prayer for all of you is to be blessed with the strength to focus on and believe this to be your chance to shine and make it your finest hour. God bless. Julie - BaptistCare Chaplain


I really appreciate the support staff for their enormous display of humility and human compassion off the elders in their care. Like the volunteer fire fighters, your determination to be there for your residents when they need you the most. Thank You to all staff, care, clinical, housekeepers, cooks, kitchen staff, laundry and maintenance. Carol Frith



Thursday, 12 March 2020


Our thoughts and prayers are with you and team for a speedy recovery. This time will soon pass and everything will bounce back to normal!!! Stay strong everyone. Kind regards, Manju


Thank you so much for all you are doing to care for your residents. Your selfless acts are not going unnoticed. I wish you all good health and May you be rewarded abundantly for your selfless behaviour. Thank you. Thank you. Thank you. Warm Regards, Randi Mitchell


I was devastated to hear the news of the outbreak at DHL however in my heart I knew that God had this in his hands and that with the amazing people at BaptistCare you would all get through this. The way the management team has come together to lead this is what I would expect from such a brilliant team and I just wanted to say you are all doing a phenomenal job and the community is right behind you. Continue to be brave and leads this to its end.  You have led the charge for any other aged care provider that has to go through this and they will all be able to lean on your learnings and how you have overcome the biggest obstacle ever faced by the organisation. You are all in my thoughts and prayers. Stay strong and courageous always. My best regards, Annette Hili (former COO of BaptistCare)


To all the staff doing the hardest of tasks, You’ve got this, you’re trained for it, you care deeply for those about you and you have the support of all who know what your doing. Well done, this isn’t easy, for anyone and I acknowledge that. Sarah


Take care all of you and have courage your good work is recognized and appreciated. Kevin Amery,  Chaplain Murrumbidgee


Letting you all know that I am praying for you all at this sad time, that you will stay well, be brave and strong in spirit to return to work when it is possible. Margaret Wilson


Thinking of you and sending love and prayers as some of you have to self-isolate and others are not too well. We appreciate all you do in such a loving and caring way for the residents of DHL. May God bless each one of you. Love, Maureen Farrell


We here in Victoria commend your effort, dedication, time and overall commitment in the face of this virus. Never forget you're special and so appreciated. Never give up, hold onto hope and be proud. It’s a tough road. Our thoughts are with you and though the distance we are praying for you all. Warmest regards, Sharon Nicholls and staff, VMCH Wantirna


I am grateful for the wonderful job you all are doing and the care you are giving to all the residents. May our Lords blessings be with you all. On behalf of the residents I would like to say "THANKYOU" - N 


It is  a marvellous comfort that our precious Lord is still in sovereign control, even when we don't understand it. To everything there is a season & a reason too. We WILL pass through this & be a great  deal stronger for having trusted the Lord in the process. May the Lord touch you with His Presence & peace. A fellow traveller, Judy Hodges, Chaplain


The Staff of Carey Gardens would like to thank you all for your great efforts, dedication and support to residents, families, Staff and others at Dorothy Henderson Lodge. In such difficult times, the true spirit, love and care you have provided has been amazing and appreciated by everyone. Wishing you all keep well, keep positive and our thoughts and prayers are with you all. Kinds regards, Jill


Thank you for all your work, concern and care for your patients and current staff members. You are all in my prayers. God Bless, John Church


Love and thanks to all in BaptistCare at this difficult time. As the husband of a loved wife of nearly 60 years who is resident in a BaptistCare home I am well aware of the quality care, compassion and love she and I both receive from dedicated staff. We are indeed privileged. K


Hello residents and staff, I miss you all and cannot wait to see you all again. It is a challenging time for everyone especially those who are working hard over there to keep the place safe and function as usual.  Thank you so much for all your willing and hard work. May God grant you strength and patience. May He also uphold and protect everyone in DHL. Trusting God is control and may you feel his presence all the time. God bless. Emi Au.


To the amazing teams at BaptistCare please know that you are in our thoughts. This is a crazy time for everyone and you provide the care, compassion and warmth that makes such a difference in people’s lives. The entire aged care industry must stay strong for each other and our residents, clients, families and friends. Keep up the great work. We know you have got this. Kindest regards, Fiona


Hello to all the staff and residents who are in isolation. Please know  we are praying for you all and may God give you patience and His peace during this time. May you all know we surround you all with our love. Pam and Jack van Bentum.


Thank you for everything you are doing to care for our residents at Dorothy Henderson Lodge. Your sacrificial and loving service is greatly appreciated. Keep safe. Your courageous service is up there with that given by our fire fighters. God bless. Graham


I would just like to say that you are all in my thoughts and prayers. From the staff at Dorothy Henderson Lodge who have now had to go into isolation, to the selfless staff who have offered to step in and cover the shifts at DHL and ensure our residents get the care they deserve. To our Senior Leadership team who have been working tirelessly on keeping everyone updated and feeling supported through all of this, and our support services who work so hard behind the scenes and do not always get the recognition you deserve. It is times like these that we really see the depth of dedication from so many across our organisation and the love and care which is given to those in need. A special thank you to you Ross as our Leader. Your guidance and leadership through the last couple of weeks has been faultless, and your representation of BaptistCare during the intense Media scrutiny has been not only professional but lead from the heart. A huge thank you to you all. Kind regards, Sharon Reddy, Assistant Manager, BaptistCare at home South West Sydney


Thank you to all of you for going the extra mile to ensure DHL residents are cared for. I expect nothing less from such a dedicated team of people. My thoughts and love to you. Rosemary, Volunteer, DHL


You are all doing an excellent job in hard times my thoughts and prayers are with you all in this difficult  and stressful time. Fiona 


Thinking of you all I used to work with you for past 8-9 years. I am certain that you will be the champion of containment of this virus as you have been in the past. Follow your infection control protocol and advice you receive you will be fine. This also will pass.  Do not stress and keep positive do not let negativity influence your health and wellbeing. Love, Tara, BaptistCare Niola Activity Coordinator


Working in the head office you are often removed from the work that everyday care workers and managers provide to our residents. When I do get to visit facilities I am amazed at the dedication and continuous work that you provide to the senior and vulnerable persons in our communities. It is often a thankless job. Thank you for the tireless work you provide to our residents and their families. Thank you for the courage you have shown in the face of the unknown as the world and Australia have learned to deal with this virus. In a way you are pioneers and leaders - showing us how to face new challenges and adversity in the best possible way. David Ireland, Project Manager. Business Technology Solutions


I’ve been so pleased to hear of the sacrificial and loving response of so many BaptistCare staff since that time. I’ve heard from Sue Wilson and been praying for those in isolation. But just encouraged to hear that people are committed to care. I was also encouraged to hear government representatives say that all appropriate measures had been taken swiftly and thoroughly by the staff at BaptistCare. Well done to all of you. I am sure you’ve all been under considerable pressure – dealing with your own anxieties, as well as caring for others in fragile circumstances. Love wins. Keep up your good work. God bless you all, John Macindoe, Lead Pastor, Pennant Hills Baptist Church


Just wanted you all to know, you are all in our thoughts and prayers.Thank you for doing such an awesome job, taking care of our most vulnerable residents. Keep on going, it will be worth it in the end. Kind Regards, Tania,  Senior Quality and Compliance Manager QLD/NSW


Thank you to each of the Baptist Care staff who continue to put the needs, comfort and wellbeing of those you look after: mature aged Australians who have contributed to making Australia what it is today, before your selves, your families and friends; in the thankless task of continuing to provide care during this difficult and frightening time. We stand behind you with respect, thanks and admiration. Our thoughts and prayers are with you. Joanne B, Change and Special Projects Manager

The management and staff of Churches of Christ community aged care services in Blackall wish to extend their support and best wishes to your staff. Our hearts go out to the staff who are suffering discrimination over something that is beyond their control and to the staff who have stepped in to fill the void. Regards, Kaye (Yes, Blackall is that little dot 1500km north west of you)

I think you are all doing a terrific job. After being a Residential Manager for 16 years I appreciate the hard work you and your staff are faced with. My thoughts are with all of you. Warm wishes, P.S.C

I don’t know your full story, all the complex details, and neither do all but a few people. Sadly, as Allan your GM wrote on LinkedIn yesterday, many are quick to lay blame on people that don’t deserve it. I’ve been working on an Aged Care facility for another provider for the last six months, and can see the care, the love and devotion the staff here have for their residents, and each other. I hear glowing reports of Baptist Care from my Business Development Manager, and also my Mum, who has BaptistCare care staff come around to her house. So from Goulburn in the south, I pass on this message of encouragement. Keep going, keep doing the wonderful work that you do, and try not to let the opinions of some people get to you. Those people should probably be keeping their opinions to themselves, but they use social media to spray ideas and opinions without filter. Regards to all, C.B

We here at Baptistcare Niola are praying and thinking of you all at this difficult time. You are all doing an amazing job, and you will get through this, with love, support and God.Know that God is holding you all in his hands, stay positive. Kind Regards, Andrea Austin, Care Supervisor / WHS, RTW, ACFI Coordinator

I just want to say how I admire your resilience and thank you for going over and above for our clients/family and our Co-Workers.You are all in my prayers and I pray for the settling and recovery of all areas of the Lodge and your lives. Many blessings and wishes. Denise Craig, Manager Home Services South West Sydney BaptistCare at home

Chin-up you fantastic people, you are so brave and doing a fabulous job for our clients. You are in our prayers, keep up the good work and take care of yourselves too. God Bless you all. Much love xx Eileen Schmidt, Community Services Officer

I just want to let you know that we are thinking of you and really appreciate the immense challenge you are under. I will pray for your work during this difficult time for you and your family. God Bless, Ben Cheung, Stakeholder Engagement Manager

Sending love and prayers your way from Morven Gardens staff and residents. We are thinking and supporting you every day in our prayers and best wishes. We hope that things settle real soon, and remember that…“The love of God is greater far Than tongue or pen can ever tell It goes beyond the highest star And reaches to the lowest hell…” We will keep you all in our daily prayers. Love and best wishes, Kathryn Mussing, Residential Manager, BaptistCare Morven Gardens Aged Care Facility

Good afternoon to the Amazing Staff and Chaplains at Dorothy Henderson Lodge, I am totally inspired by your commitment and compassion. Please know of my continued prayer for you and the residents and you and your families as you share the love of Christ. Romans 8:28-39 (NLT2) says, "If God is for us, who can ever be against us? Since He did not spare even His own Son but gave Him up for us all. Can anything ever separate us from Christ’s love? Does it mean He no longer loves us if we have trouble or calamity, or are persecuted, or hungry, or destitute, or in danger, or threatened with death? (As the Scriptures say, “For your sake we are killed every day; we are being slaughtered like sheep.”) No, despite all these things, overwhelming victory is ours through Christ, who loved us. And I am convinced that nothing can ever separate us from God’s love. Neither death nor life, neither angels nor demons, neither our fears for today nor our worries about tomorrow—not even the powers of hell can separate us from God’s love. No power in the sky above or in the earth below—indeed, nothing in all creation will ever be able to separate us from the love of God that is revealed in Christ Jesus our Lord." Know that you are loved and appreciated, God bless, Ross Cochrane, Chaplain of Shalom

Wishing you all the best and thoughts and prayers are with you all at this difficult time. At a time when many are fearful and looking inward you are acting with courage and love to safeguard our elders and our community. You an example for us all. Kind regards, Éamonn Frayne, Counsellor/Group Facilitator, Men’s Behaviour Change Program



Wednesday, 11 March 2020


As a Residential Manager, I can’t imagine what you are all going through, but please know your colleagues working in aged care are with you! We need to stick together to get through this, and we will, because we are a resilient bunch who work in aged care. Wishing you all well from Melbourne. Kind Regards, Kerrin

Please know that you are supported by those in the industry who know firsthand what it takes to look after our frail, vulnerable elderly residents. Stand tall and proud and know that you are doing a great job in new and unknown territory. Stay true to yourselves and believe you do make a difference to the lives of those in your care. Regards, Carolyn

I don’t personally know any of you but please accept this email as support. 
Stay strong, you are all doing a great job at an especially difficult time. You should all be proud of the valuable work you do. Warm Regards, Marie Crossland, CEO Napier Street Aged Care Services


My nana was a resident and Dorothy Henderson until a couple of years ago. The family felt that she had beautiful care while she was with you. I feel very sad that you are going through this time with the COVID-19 virus. I am sure it is enormously stressful and difficult. I am thinking of the staff and residents and hope that the situation improves quickly. Warmest Regards, Felicity


Hi Fellow Aged Care Family, I just saw on Linkedin an article by your GM, Allan Waters. Looks like you’ve been doing it tough with the recent COVID-19 outbreak. Hang in there. Sounds like you have been doing extraordinary things to ensure people are still cared for, including supporting each other and your teams. You are a credit to our industry and we stand beside you as you get through these tough times. Deb, Queensland

We just wanted to reach out and offer our love and support from our team to yours. You have all been in our thoughts during this very difficult time.We know how everyone who works in aged care cares about our residents, and that you will be putting everything you can into keeping the wheels turning. Know that we are with you in thought and spirit and hope this might go some way in lifting you up during this difficult time. Kindest regards, from the team at MCT. Jackie


I just happened to see your post in Linkedin. I am shocked after the news and feel very sad about the situation that you, your organisation, staff, consumers and family going through at the moment. I hope you and your team are passing through a challenging phase and wish you a speedy recovery. Kind Regards, V, Registered Nurse Liverpool Hospital


Thanks for the beautiful work you do. It’s a thankless job and you get up and it over and over because you are compassionate. We are thinking of you all this very trying moments. Sending out love and support. Regards, Be deliberate about living

As hard as it is right now it will get easier, you are all in my prayers and thank you for caring. Take care, 
Julie, Facility Manager, Brisbane

You do an awesome job. Thank you. Deb

You are in a time poor industry with inadequate funding and huge responsibilities. Thank you for all your efforts, your dedication and those moments you stop to listen when you can. The haters will hate, whilst others think your great.We think your great! Chins up. Kind regards, Robert

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