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Find out more about our response to COVID-19. Read more

Community Services

Caring for our clients through COVID-19.

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Keeping You Safe

All of our HopeStreet and Counselling and Family Services sites are operating in a COVID-safe way, following all government requirements to help keep you and the community safe. Each site has slightly different restrictions, so we encourage you to contact your local HopeStreet or Counselling site for the most up-to-date information about the services on offer. Most importantly, we are asking all clients not to attend our locations if they feel unwell.

Here’s how we’re keeping our clients and staff safe during this time.

Low Cost Food Shops, Op Shops and Cafes

Our Food Shops, Op Shops and Cafes remain open to serve you, with some restrictions in place. We are following all social distancing guidelines, and the 4 square metre rule at all of our sites. This will limit the number of people able to access these services at any one time. Some sites may require you to use hand sanitiser before entering the shop or café. Some sites may also be open for reduced times or days.

Sites serving food will use disposable cutlery, cups and plates.

Contact your HopeStreet location for more information about the services available during COVID-19.

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Group Programs

With the easing of government restrictions, many group programs have been able to resume. All group programs will follow social distancing guidelines and the 4 square metre rule. This may mean your program has less participants, or you may be asked to wait in a different space at the site before your program begins.

Contact your HopeStreet location for more specific information about the changes to groups programs during COVID-19.

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Inside Each Site

You will notice some changes inside each of our HopeStreet sites. When you arrive, you may need to sign in to indicate your presence on the site. This helps the government keep track of who to contact if they need to conduct contact tracing.

Each room will have signage indicating the number of people allowed in the room based on social distancing guidelines and the 4 square metre rule.

There will be signage around the site, asking you to remain at home if you feel unwell and if you are accessing services, to follow appropriate hygiene practices such as hand washing and coughing into your elbow.

Screening our Staff

It is important we keep our clients safe by ensuring no staff member or volunteer remains onsite if they feel unwell. All employees are asked to sign in and answer screening questions when they arrive. They answer questions about their health and if they have experienced any COVID-19 symptoms recently.

Cleaning and Hygiene

We’re following the strictest cleaning, hygiene and infection control practices as outlined by public health authorities. Our staff use Personal Protective Equipment in appropriate circumstances, such as food preparation. Staff, clients and visitors are encouraged to use hand sanitiser or the hand washing facilities available onsite regularly.

There is a comprehensive cleaning plan for each HopeStreet site, involving regular cleaning throughout the day. Cleaning of meeting spaces takes place before and after private appointments with clients. If necessary, we will initiate a deep clean of any site.

Counselling and Family Services

All of our centres are operating in a COVID safe way, following all government requirements to help keep you and the community safe. Each centre has slightly different restrictions, so we encourage you to contact your local centre for the most up-to-date information about the services on offer. Most importantly, we are asking all clients not to attend our centres if they feel unwell.

Appointments

When you attend a Counselling or Family Services appointment, you may find the setup a little different to normal. We must follow social distancing guidelines and the 4 square metre rule in our appointments.

Some sites may not have an appropriate waiting room available that meets the social distancing guidelines, so you may be directed to wait in a different room, or outside the building. Your privacy and dignity are important to us, so we will ensure you can wait in a safe and private area.

Once your appointment is complete, the room will be thoroughly cleaned to ensure the safety and wellbeing of the next client.

Contact your local centre for information about any changes to your appointment.

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Frequently Asked Questions (FAQs)