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COVID-19 Updates: Housing and Retirement Living

Caring for our clients through COVID-19.

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Keeping You Safe

It’s important our clients feel safe and cared for, and continue to access services in their local communities. We know how important it is for the physical and mental wellbeing of people in our housing and retirement communities to stay connected to family, friends and each other.

Here’s how we’re keeping our housing and retirement communities safe during this time.

Communal Spaces

Across all of our communal spaces in our communities, we are following the government guidelines of 4 square metres per person and 1.5 metre social distancing. This may mean less people can use the community spaces at the same time. This includes our playgrounds, Men’s Sheds and BBQ areas. We ask you to be courteous of other people in these spaces and change your plans if you think the number of people in the space exceeds the 4 square metre rule.

Contact your local Housing Manager for further information about the communal spaces open in your community.

Village Services

All of our services are operating again, although some services may have new operating procedures such as increased cleaning or different trading hours/days. All of our services follow the social distancing guidelines and the 4 square metre per person rule.

Each of our service providers are asked to follow appropriate strict cleaning procedures after each client, to keep you safe and healthy.

Contact your local Housing Manager for further information about the services open in your community.

Visitors To Your Home

Visitors to the home are currently restricted to a maximum of 20 people and the 4 square metres per person rule.

We suggest you continue to ask all visitors the 3 screening questions about their health and to complete the visitor form.

Visitors should practise good hygiene habits such as using hand sanitiser or regularly washing their hands. If they feel unwell, your visitor should remain at home until they feel well again.

We encourage people over 70 years of age, or those with compromised immune systems to consider reducing the number of visitors for your own safety and wellbeing.

Contact your local Housing Manager for more visitor forms or further information about hosting visitors in your home.

Download the visitor form

Bus Outings

Bus outings are possible with a limited number of people able to join the bus trip at one time. All bus trips need approval from the village manager and must have a volunteer bus driver.

Standard hygiene procedures such as using hand sanitiser should be followed when on any bus outings. The bus will be thoroughly cleaned at the end of the outing, following standard cleaning procedures.

Cleaning and Hygiene

Offices are open, staff are on-site and we continue to encourage you to make contact by phone. Hand sanitiser is available in our site offices for you to use when you visit the office.

If your community has self-serve tea and coffee facilities, disposable cups and cutlery are available for you to use, or you can also bring your own cup. Hand sanitiser is available for use at these facilities and regular cleaning of communal spaces takes place.

Contact your local Housing Manager for more information about cleaning and hygiene practices in your village.