Inner City

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HopeStreet - Inner City is committed to putting faith into action by providing compassionate care to marginalised inner-city residents.

Many community members are experiencing homelessness, dealing with addiction, mental health, physical health and legal issues, in addition to having diminished employment opportunities.

Supporting people of all ages, our team helps to empower people, as they confront complex issues and to explore pathways toward education, training and employment.

HopeStreet directs their help at the street level by building relationships with individuals in need, creating avenues of trust and forming partnerships to be a consistent presence and support for whatever journey a person may be on.


HopeStreet Gambling Help
HopeStreet Gambling Help provides free counselling and treatment for gamblers and their families who are experiencing social, financial and emotional difficulties. We are committed to counselling and supporting people from all walks of life who find themselves struggling with gambling problems. These gambling problems are often accompanied by financial problems, concerns about mental health particularly depression, anxiety and suicidal thinking, housing issues or legal problems. The HopeStreet Gambling Help has operated since 1999 with financial assistance being provided by the New South Wales State Government from the Responsible Gambling Fund. HopeStreet Gambling Help offers the following services: • Free confidential service • Face to face and telephone services • Individual assessment • An evidence based, structured Cognitive Behaviour Therapy (CBT) treatment program, focused on needs and goals • Recovery and relapse management • Follow-up sessions • Family Workshops • Outreach Groups • Community Engagement Referrals are provided for the following services: • Free ICHG Financial Counselling • Legal Matters • Housing Assistance • Employment and Training • Mental Health Making an Appointment Phone: 02 9332 3506 or Email: Opening Hours By Appointment Monday to Friday from 9am to 5pm and during extended business hours Saturday between 8am and 1pm Our locations East Sydney 3D/140 William Street East Sydney Phone: 9332 3506 Bondi Junction Phone: 9332 3506 For further support you can also call Gambling Help 24/7 on 1800 858 858 or visit
Women's Space
The central focus of Women’s Space is to support women and transgender women in the sex industry in inner city Sydney. This includes street-based sex workers, private sex workers and women that work in brothels and parlours. This group continues to face multiple challenges, discrimination and are often isolated members of the community. Our support workers build relationships of trust, and encourage positive choice, change and growth. There are three phases for our support: 1. Outreach This is the initial contact point where support workers meet sex workers within their working environments. This begins building relationships through the distribution of food, drink, service referrals and informal counselling sessions. We offer solutions to dealing with a variety of individual issues relating to health and wellbeing. 2. Open House Following the initial Outreach connection or agency referral, street based sex workers are encouraged to attend Open House. This is where they can relax and engage with staff in a home style environment, receiving support and care. Women are able to have some additional basic needs met--for example, a shower or change of clothing or a meal shared with peers. Clients are also able to attend educational, life skills and creative workshops or a weekly bible study. 3. Support This is where we work with women one on one, with a holistic approach. We offer the women case management, counselling, advocacy, advice, assistance and referrals for women seeking to make real and lasting change.
Community Development
Woolloomooloo is a complex inner city suburb, with a diverse socio-economic population, and the highest concentration of homelessness and social housing in NSW. The disparate groups in Woolloomooloo do not usually mingle across social groupings, and many of the more disadvantaged members of the community experience high levels of social disengagement and welfare dependency. The Community Development Program aims to support community members either living in social housing or sleeping rough through a wide variety of activities. These aim to: 1. Contribute to a healthy, integrated and empowered local community. 2. Foster personal development and civic leadership amongst locals. 3. Offer social services, support and sense of community through fostering an environment that encourages positive life developments for lasting change. Outreach services available through our community centre include: • a community café • an opportunity shop • case management • advocacy • food support • housing support Our Community Centre is managed by HopeStreet staff and community volunteers. These initiatives reach thousands of inner-city community members annually. It is through these avenues that we begin conversations, and get to know our community members. Op Shop & Café Hours Monday to Thursday 9am – 1pm Friday 9am – 3pm
Urban Education
The heartbeat of our Urban Education program is to: • Educate people on the challenges that exist in marginalised communities, including homelessness, mental health and employment difficulties • Experience what we do and the community we serve in • Encourage you to love your neighbour wherever you are We do this in four main ways: 1. Urban HopeWalk: We take groups of about 10-15 for a walk through the community of Woolloomooloo. We share stories, history and current realities of those living in the area. You will see firsthand the contrast of living standards within the one area, and the segregation between the classes represented. Our walks give people an insight into marginalised people groups in Sydney. 2. Night at the Cathedral: Come and spend an afternoon, evening and night in Woolloomooloo. A Night at the Cathedral is an opportunity to discover how hard it can be for many of our homeless at night. You will get a taste of the unpredictability of rough sleeping, whilst in the safety of a HopeStreet building. This program includes a workshop and Urban HopeWalk as part of the experience. 3. Workshops: We have created workshops that help students and individuals understand marginalised people groups who are experiencing challenges and hardships on the edge of society. These workshops are interactive and give participants first hand insights into how difficult it can be to get out of their situations and what effect mental health can have on people. Our workshops also look at social justice and what can be done to help others in any community. 4. We come to you: If you can’t make it to Woolloomooloo, we would love to come to your organisation, church or school and share about the community of inner Sydney with you. We do this through workshops, speaking engagements and education seminars. We invite all types of groups to experience our Urban Education Program: • Corporate Organisations • Universities • Colleges • Schools • Youth Groups • Churches • Any other group Adam our educator loves nothing more than having a good chat, so give him a call on 0466 524 155 or email We look forward to connecting with you.
No Interest Loans

We support low-income earners by providing small loans with absolutely no interest, fees, charges or penalties. We also teach our clients budgeting skills and financial literacy to empower them to make informed financial decisions. Loans can be used for purchasing significant household items such as bedding, furniture, white goods, computer equipment, medical and dental costs, green slips and car repairs. Loans are available to people who: - Are on a low income - Are receiving income support from Centrelink - Hold a Centrelink concession card - Have lived in their current accommodation/residence for at least six months - Have a willingness and capacity to repay a loan. Click here to apply for a NILS loan. 

Contact BaptistCare directly for all enquiries about this facility and its services, or general care information.


174 Cathedral Street
Woolloomooloo NSW, 2011

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Phone Number

02 9358 2388

Fax Number

02 9358 4128

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