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Welcome to the AlayaCare/Ortec software!

It’s been five years in the making. Five long years of dreaming, project planning, trial and failure, and trial again, all leading towards the grand finale of the rollout of the AlayaCare/Ortec software at the final three At Home sites on 1 July 2021.

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Monday 2 August

It’s been five years in the making. Five long years of dreaming, project planning, trial and failure, and trial again, all leading towards the grand finale of (drum roll please) the rollout of the AlayaCare/Ortec software at the final three At Home sites on 1 July 2021!

The AlayaCare/Ortec software enables our At Home team to communicate better, schedule with efficiency, and better equip the Care Facilitators, care workers and office support staff. Care workers now have access to an app to view schedules, attendance rosters, and client information. This prepares our staff to know more about our clients and their needs before arriving at their door. Clients benefit from enhanced statements about their services, and over 60% of clients now receive an SMS about their upcoming service.


This project has not been without its challenges for the project team. Simultaneously rolling out to multiples teams while preparing for future rollouts and supporting the daily operations of those already using AlayaCare/Ortec, took the term ‘multitasking’ to a whole new level.

When asked about one of her highlights on this project, Leah Kable, the Project Implementation Manager, said, “The biggest highlight was spending time with each centre and the personal relationships that developed between the project team and the end-users. Watching staff interact with clients helped the team stay focused and was a great reminder of the purpose of rolling out new systems.”

Every time a site would Go Live, it was a proud moment for the team. Leah says, “Watching the project team and key BTS members display nothing but resilience, professionalism, determination, problem-solving and true grit to see this through to the end was amazing. It truly has been a marathon.”

The first stage of the rollout may be complete, but there is still a long way to go. We are currently working with the AlayaCare team to resolve a few remaining glitches in the new system and adapt the software for changes the Government is making to the funding model. Stage Two involves implementing additional features such as automated emails, and a Family Portal, allowing for ‘self-service’ by clients and family.

Our greatest thanks go to the 11 staff on the project team, who worked tirelessly from inception to rollout. Thanks to BTS, Finance, Payroll, People and Culture and MarComms for their support in seeing this project through. It has indeed taken the entire organisation to breathe life into this project. And a huge thank you to all the At Home staff who have bravely persevered with new processes, glitches in technology, explanations to clients and the myriad other challenges that happen when you implement new software.

Some fun facts about the project: