Conference is held in the Darling Harbour Room.
| 11:00am | Doors Open |
| 11:15am | Welcome Tracy Burling |
| 11:20am | Welcome to Country Raymond Weatherall (Metro LALC) |
| 11:30am | Devotion Jenny Blok |
| 11:45am | CEO Address Charles Moore |
| 12:20pm | Q&A |
| 12:30pm | Regional Ops Good News Story Philip Brown |
| 12:45pm | Lunch |
| 1:45pm | COO Address Allan Waters |
| 2:15pm | Residential Update & Priorities Gary Racine |
| 2:45pm | Q&A |
| 3:00pm | Regional Ops Good News Story David Lyle |
| 3:15pm | Afternoon Tea |
| 3:45pm | Trivia Session Allan Waters |
| 4:30pm | Q&A Wrap Up and Close Allan Waters |
| 5:00pm | Conference Day End |
| 6:30pm | Whole Team Dinner Darling Pavilion Sydney |
Conference is held in the Darling Harbour Room.
| 8:30am | Doors Open |
| 9:00am | Welcome Anderson Millen |
| 9:15am | SIRS and Incident Management Systems Russell Kennedy |
| 10:15am | Regional Ops Good News Story Anderson Millen |
| 10:30am | Morning Tea |
| 11:00am | Work Health and Safety Tiffany Simpson |
| 11:30am | Leading on the Edge Rachael Robertson |
| 12:30pm | Q&A |
| 12:45pm | Lunch |
| 1:45pm | Innovation & Quality Panel Ash Vincent |
| 2:30pm | Strengthen Standards - Are you ready? Sarah Balmer |
| 3:00pm | Regional Ops Good News Story Angela Tupaz |
| 3:15pm | Afternoon Tea |
| 3:45pm | Revisioning the Dining Experience (Panel Discussion & Trivia) Todd Cheavins |
| 4:32pm | Regional Ops Good News Story Dilup Athukoralage |
| 4:45pm | Q&A Wrap Up and Close David Lyle |
| 5:00pm | Conference Day End |
| 6:30pm | Split Team Dinner Nine Dragons or Mumian |
Conference is held in the Darling Harbour Room.
| 8:30am | Doors Open |
| 9:00am | Welcome Karen Waugh |
| 9:15am | Update on HELF Ann Del Rosario |
| 10:00am | Regional Ops Good News Story Pily Dlamini & Karen Waugh |
| 10:30am | Morning Tea |
| 11:00am | Lifestyle in RAC Rae Blackledge |
| 12:02pm | Regional Ops Good News Story Tracy Burling |
| 12:15pm | Wrap Up and Close Allan Waters |
| 12:30pm | Lunch |
