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COVID-19 Visitor Guidelines

BaptistCare is committed to keeping our residents, customers and staff safe by following the advice and information issued by NSW and ACT Health. We will regularly update this webpage with any recent changes to visitor guidelines to our locations.

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Important Notice for all staff and visitors

Last Updated: 12 May 2021

Our BaptistCare locations in both NSW and the ACT are excluding staff and visitors on the following grounds:

  1. If you have been to any of the COVID-19 case locations in NSW as listed on the NSW Government website, excluding the monitor for symptoms list: www.nsw.gov.au/covid-19/latest-news-and-updates;

  2. If you have attended any of the other case locations in another state;
  3. If, during the last 14 days, you have been identified as a close contact of a COVID-19 case;
  4. You live in a household with a person who is currently self-isolating;
  5. If you have a fever or symptoms of COVID-19;
  6. You are unable to pass BaptistCare's entry screening questions.

Important Notice for all Aged Care Home staff and visitors

The following visiting arrangements at our aged care homes will remain in place until further notice:


All homes located in NSW

  • Visitors are able to visit their loved ones during visiting hours, and there is no limit on the amount of time you can spend with your loved one.
  • Visitors must pass all the screening questions before a visit can proceed.
  • It is a requirement that you review the Case Locations in each state before you travel to the home.
  • Exceptional circumstance visits (end of life) can be arranged through your local Home.

Visitors will be excluded from all BaptistCare homes in NSW if you:

  • Have a fever or symptoms of COVID-19.
  • Have visited the latest COVID-19 locations in NSW at the times and dates listed, excluding the monitor for symptoms list. See the case locations here www.nsw.gov.au/covid-19/latest-news-and-updates.
  • Have visited the latest COVID-19 locations in VIC at the times and dates listed. See the public exposure sites here https://www.coronavirus.vic.gov.au/exposure-sites.
  • From 1 June to 30 September 2021, have not received a dose of the 2021 influenza vaccine.

For homes in the Greater Sydney area, including metropolitan Sydney, Nepean, Blue Mountains and the Central Coast (including The Gracewood Centre, Orana Centre, Cooinda Court, Dorothy Henderson Lodge, Morven Gardens, Aminya Centre, Warena Centre, and Shalom Centre)

  • All visitors must wear a facemask
  • Residents may have a maximum of two visitors each day
  • Residents may have different visitors each day
  • Visits should take place outdoors where possible

For Bethshan Gardens only:

  • All visitors must wear a facemask

For NSW homes not listed above

  • No additional restrictions apply

All homes located in the ACT

  • Visitors are able to visit their loved ones during visiting hours, and there is no limit on the amount of time you can spend with your loved one.
  • Visitors must pass all the screening questions before a visit can proceed.
  • It is a requirement that you review the Case Locations for each state before you travel to the home.
  • Exceptional circumstance visits (end of life) can be arranged through your local Home.

Visitors will be excluded from BaptistCare Homes in the ACT if you: