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COVID-19 Visitor Guidelines

BaptistCare is committed to keeping our residents, customers and staff safe by following the advice and information issued by NSW and ACT Health. We will regularly update this webpage with any recent changes to visitor guidelines to our locations.

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Important Notice for all staff and visitors

Last Updated: 26 February 2021

Our BaptistCare locations in both NSW and the ACT are excluding staff and visitors on the following grounds:

  1. If you have been to any of the COVID-19 case locations in NSW as listed on the NSW Government website, excluding the monitor for symptoms list: www.nsw.gov.au/covid-19/latest-news-and-updates;

  2. If, during the last 14 days, you have been identified as a close contact of a COVID-19 case;
  3. If you have a fever or symptoms of COVID-19;

Important Notice for all Aged Care Home staff and visitors

The following visiting arrangements at our aged care homes will remain in place until further notice:


Information for All Homes

Visitors will be excluded from all BaptistCare Homes if you:

  • Are unable to pass BaptistCare’s entry screening questions.
  • Have been to any of the locations listed on the case locations poster displayed in your home, excluding the monitor for symptoms list.
  • Have returned from New Zealand in the last 14 days.
  • Have a fever or symptoms of COVID-19.


All homes located in NSW.

  • Visitors are able to visit their loved ones during visiting hours, and there is no limit on the amount of time you can spend with your loved one.
  • Visitors must pass all the screening questions before a visit can proceed.
  • Those who have a fever or symptoms of COVID-19 will not be permitted to visit.
  • Those who have visited the latest COVID-19 locations in NSW at the times and dates listed, excluding the monitor for symptoms list, will not be permitted to visit. It is a requirement that you review the Case Locations before you travel to the home: www.nsw.gov.au/covid-19/latest-news-and-updates
  • Exceptional circumstance visits (end of life) can be arranged through your local Home.


All homes located in the ACT

  • Visitors are able to visit their loved ones during visiting hours, and there is no limit on the amount of time you can spend with your loved one.
  • Visitors must wear a surgical mask.
  • Visitors must pass all the screening questions before a visit can proceed.
  • Visitors who have a fever or symptoms of COVID-19 will not be permitted to visit.
  • Those who have visited the latest COVID-19 locations in NSW or the rest of the country at the times and dates listed, excluding the monitor for symptoms list, will not be permitted to visit. It is a requirement that you review the Case Locations before you travel to the home: www.nsw.gov.au/covid-19/latest-news-and-updates.
  • Exceptional circumstance visits (end of life) can be arranged through your local Home.
  • All visitors to ACT Homes are required to have a current influenza vaccination, however visitors providing a care and support visit to a resident are no longer required to have a current influenza vaccination.