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COVID-19 Visitor Guidelines

BaptistCare is committed to keeping our residents, customers and staff safe by following the advice and information issued by NSW and ACT Health. We will regularly update this webpage with any recent changes to visitor guidelines to our locations.

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Important Notice for all staff and visitors

Last Updated: 4 August 2021

All of our BaptistCare locations in both NSW and the ACT are excluding staff and visitors on the following grounds:

  1. If you have been to any of the COVID-19 case locations in NSW as listed on the NSW Government website, excluding the monitor for symptoms list: www.nsw.gov.au/covid-19/latest-news-and-updates;

  2. If you have attended any of the other case locations in another state;
  3. If, during the last 14 days, you have been identified as a close contact of a COVID-19 case;
  4. You live in a household with a person who is currently self-isolating;
  5. If you have a fever or symptoms of COVID-19;
  6. You are unable to pass BaptistCare's entry screening questions;
  7. If the site or office is in lockdown under the NSW Health Public Health Order (current as of Saturday, 26 June 2021 for the Greater Sydney area).

Important Notice for all Aged Care Home staff and visitors

The following visiting arrangements at our aged care homes will remain in place until further notice:


All homes located in NSW

  • Visitors must pass all the screening questions before a visit can proceed.
  • It is a requirement that you review the Case Locations in each state before you travel to the home.
  • Exceptional circumstance visits (end of life) can be arranged through your local home.

Visitors will be excluded from all BaptistCare homes in NSW if in the last 14 days you:

  • Have returned from VIC after 17 July 2021.
  • Have returned from SA after 20 July 2021.
  • Have a fever or symptoms of COVID-19.
  • Have visited any of the latest COVID-19 case locations in any state. Use the links below to confirm case locations in each state:
  • From 1 June to 30 September 2021, have not received a dose of the 2021 influenza vaccine.
  • Cannot pass the entry screening questions.

All homes located in the Greater Sydney, Blue Mountains and Central Coast areas (this includes Shalom, Aminya, Cooinda Court, Dorothy Henderson Lodge, Warena, Morven Gardens, Orana Centre and Gracewood Centre):

  • Under the Public Health Order dated 26 June 2021, all homes in the Greater Sydney area are closed to visitors until at least 11:59pm on Friday, 30 July 2021.
  • Residents are not allowed to leave their home except for essential circumstances, such as medical appointments.
  • Residents must wear a surgical facemask if they need to leave the home.

All regional NSW homes (EXCEPT BETHSHAN) this includes Mid-Richmond, Maranoa Centre, Kularoo, Warabrook Centre, Niola, Caloola and George Forbes House):

  • Only two visitors per resident per day are allowed.
  • Visits should take place in the resident's room.
  • Residents and staff must wear a surgical facemask inside the home.
  • The one person per four square metre rule has been reinstated.
  • Visitors who have been to any part of the Greater Sydney region are excluded from visiting the home for a minimum of 14 days after leaving the affected areas.

Bethshan Gardens, Central Coast:

  • These homes are currently closed to visitors until the unfolding COVID-19 situation is better understood.
  • Exceptional circumstance visits (end of life) can be arranged by contacting your Residential Manager.

All homes located in the ACT

  • Visitors are able to visit their loved ones during visiting hours, and there is no limit on the amount of time you can spend with your loved one.
  • Visitors must pass all the screening questions before a visit can proceed.
  • It is a requirement that you review the Case Locations for each state before you travel to the home.
  • Exceptional circumstance visits (end of life) can be arranged through your local Home.

Visitors will be excluded from BaptistCare Homes in the ACT if in the last 14 days you:

  • Have visited any overseas country excluding New Zealand.
  • Have visited any of the latest COVID-19 case locations in any state. Use the links below to confirm case locations in each state.
  • Have been to a geographical area of risk.
  • Have visited any part of the Greater Melbourne area or returned from VIC since 8 July 2021.
  • Have visited any part of the Greater Sydney area.
  • Have visited specific LGA's in Western Australia or Queensland, please check the list of geographical areas of risk.
  • Have returned from South Australia after 15 July 2021.
  • Have a fever or symptoms of COVID-19.