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COVID-19 Visitor Guidelines

BaptistCare is committed to keeping our residents, customers and staff safe by following the advice and information issued by NSW and ACT Health. We will regularly update this webpage with any recent changes to visitor guidelines to our locations.

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General Information for Visitors to BaptistCare locations


All of our BaptistCare locations in both NSW and the ACT are excluding staff and visitors on the following grounds:

  1. If, during the last 7 days, you have been identified as a close contact of a COVID-19 case;
  2. You live in a household with a person who is COVID-19 positive.
  3. If you have a fever or symptoms of COVID-19 or are COVID-19 positive;
  4. You are unable to pass BaptistCare's entry screening questions;
  5. If a location is closed to non-essential visitors due to exposure or outbreak.

If you have any questions about visitation at your home, please speak directly to the staff at your home.

General Visiting Information

From Monday, 29 August, BaptistCare homes are permitting two adult visitors over the age of 12, plus two children under the age of 12 to visit each resident per day.

Each home may need to change these visitor arrangements depending on the rate of community transmission in the local area or if the home has a COVID-19 exposure or outbreak. We ask you to be patient if the home needs to temporarily close to visitors. Should this happen, it is at the instruction of the local Public Health Unit to prevent further virus transmission. We will reopen the home to visitors as soon as it is safe to do so.