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Visitor Guidelines

BaptistCare is committed to keeping our residents, customers and staff safe by following the advice and information issued by NSW Health and ACT Health.

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General Information for Visitors to BaptistCare Homes


BaptistCare does not limit visitors to residents. Precautions such as Rapid Antigen Testing (RAT), wearing a mask or shield, wearing full PPE and socially distancing will be in place if there are infectious residents in the home.

Nominating to be a Care Partner for your loved one with their consent is encouraged. Being a Care Partner provides continuity of care, improved emotional, social and spiritual support, and gives a greater sense of community spirit by working together to improve quality of life for your loved one. For more information about becoming a Care Partner, speak to your home.

If a home is in an exposure or outbreak situation, a risk assessment is conducted. This is used in conjunction with the local Public Health Unit to determine if the whole home or a section of the home needs to temporarily close to prevent further transmission. The level of community transmission will be a key factor affecting the precautions put in place. The home will endeavour to return to normal visiting arrangements as quickly as possible.

General Visitation Information

  • There is no restriction on the number of visitors for residents.
  • All visitors over 12 years of age are required to wear a face mask that BaptistCare will provide if there is an exposure or outbreak situation of an infectious illness.
  • Where possible, visits should be held outdoors or in well-ventilated areas away from other residents.
  • Social distancing is encouraged, particularly in communal areas.
  • Visitors may be required to take a RAT before entering the home.
  • Visitors are strongly encouraged to have a booster vaccines (Influenza and COVID-19) if/when they are eligible.
  • The home or parts of the home may temporarily need to close to general visitors during an exposure or outbreak, however Care Partners will always be able to visit as they are provided with Infection Prevention and Control training.

Please DO NOT visit a BaptistCare home if:

  • You have tested positive for COVID-19 in the past seven days, unless approved by the Residential Manager on compassionate grounds.
  • You are unwell or have experienced any COVID-19 symptoms in the past seven days. These include but are not limited to cold and flu symptoms, nausea, vomiting and diarrhoea.
  • You have been in close contact with someone who has tested positive for COVID-19 or has had an infectious illness in the last seven days.

Resident Excursions

  • Residents can be taken out of the home for excursions, although we would ask that you consider the risks involved. We are strongly recommending residents stay in the home given the high case numbers in the community. Excursions to low-risk settings, preferably outdoors, or with good ventilation are encouraged. Appropriate social distancing, hand hygiene and mask-wearing where are possible are important for keeping your loved one safe.

Homes in Exposure or Outbreak

As homes enter and are cleared of an exposure or outbreak, visitor information is subject to change according to the advice of the local Public Health Unit.

Please click on the blue button below to view the 'Updates for Families' page for visiting information for each home.

Updates for Families