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COVID-19 Visitor Guidelines

BaptistCare is committed to keeping our residents, customers and staff safe by following the advice and information issued by NSW and ACT Health. We will regularly update this webpage with any recent changes to visitor guidelines to our locations.

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Important Notice for all staff and visitors

Last Updated: 17 November 2021

All of our BaptistCare locations in both NSW and the ACT are excluding staff and visitors on the following grounds:

  1. If you have been to any of the COVID-19 case locations in NSW or ACT, excluding the monitor for symptoms list: NSW www.nsw.gov.au/covid-19/latest-news-and-updates;
    ACT https://www.covid19.act.gov.au/act-status-and-response/act-covid-19-exposure-locations

  2. If you are notified that you are a close contact by a state health authority;
  3. If, during the last 14 days, you have been identified as a close contact of a COVID-19 case;
  4. You live in a household with a person who is currently self-isolating;
  5. If you have a fever or symptoms of COVID-19 or are COVID-19 positive;
  6. You are unable to pass BaptistCare's entry screening questions;
  7. If the site or office is in lockdown under a NSW or ACT Health Public Health Order.

Important Notice for all Aged Care Home staff and visitors

The following visiting arrangements at our aged care homes will remain in place until further notice:


All homes located in NSW and ACT

  • Visitors must pass all the screening questions before a visit can proceed.
  • Exceptional circumstance visits (end of life) can be arranged through your local home.
  • Visitors must be able to provide evidence of a double dose vaccination being completed at least 14 days prior to visiting the home.

Visitors will be excluded from all BaptistCare homes in NSW if in the last 14 days you:

  • Have a fever or symptoms of COVID-19;
  • Cannot show proof of double vaccination;
  • Have received a notification from a state health authority that you are a close contact of a COVID-19 case; or
  • Cannot pass the entry screening questions.

All NSW homes in the Greater Sydney area (this includes Shalom, Aminya, Cooinda Court, Dorothy Henderson Lodge, Warena, Morven Gardens, and Gracewood Centre):

  • Visiting entry hours are 10:00am – 5:00pm from Monday to Sunday;
  • Visitors must be over 12 years of age and double vaccinated;
  • Two visitors per resident per day are allowed, on a two-visit per week plus standby basis;
  • Visits can be booked through the Acuity booking system (contact the home directly for the booking system link);
  • Residents can leave the home after a risk assessment has been conducted by the home - please book in using the Acuity booking system; and
  • To arrange a visit under exceptional circumstances, such as end of life visits, please speak to your Residential Manager.

For all homes located in the Northern Region (this includes Kularoo, Mid-Richmond, Bethshan Gardens, Maranoa, Orana and Warabrook):

  • Visiting entry hours are 10:00am – 4:45pm from Monday to Friday;
  • Visitors must be over 12 years of age and double vaccinated;
  • Two visitors per resident per day are allowed;
  • When visiting Bethshan, Warabrook and Kularoo, please use the Acuity booking system (contact the home directly for the booking system link);
  • Residents can leave the home after a risk assessment has been conducted by the home; and
  • To arrange a visit under exceptional circumstances, such as end of life visits, please speak to your Residential Manager.

For all other homes located in the NSW Southern region (this includes George Forbes House, Niola and Caloola):

  • Visiting entry hours are 10:00am – 5:00pm from Monday to Friday and 10:00am – 3:00pm on weekends;
  • Visitors must be over 12 years of age and double vaccinated;
  • Two visitors per resident per day are allowed
  • Residents can leave the home after a risk assessment has been conducted by the home; and
  • To arrange a visit under exceptional circumstances, such as end of life visits, please speak to your Residential Manager.

All homes located in the ACT

  • Visiting entry hours are 10:00am – 5:00pm from Monday to Friday and 10:00am – 3:00pm on weekends;
  • Visitors must be over 12 years of age and double vaccinated;
  • Two visitors at a time per resident are allowed;
  • Residents can leave the home after a risk assessment has been conducted by the home; and
  • To arrange a visit under exceptional circumstances, such as end of life visits, please speak to your Residential Manager.