Welcome to BaptistCare

At BaptistCare, we believe every conversation, connection and service can open up new possibilities for people. Guided by our Christian identity, we are a purpose-led care organisation that has been supporting people and communities for more than 110 years.

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Welcome to BaptistCare 

At BaptistCare, we believe every conversation, connection and service we provide can open up possibilities for people.

For more than 110 years, BaptistCare has supported people and communities through care, connection and practical support. Guided by our Christian identity, we work alongside people at different stages of life.

Across residential aged care, home care, retirement living, community services, disability support and housing, our focus is simple: helping people find new ways to live better.

Because we all experience times when challenges or circumstances can make our worlds feel smaller and our options feel limited. But with the right people alongside us, life can grow deeper, wider and keep changing in positive ways.

At BaptistCare, that’s what we work towards every day - enriching lives through communities of care.

Today, more than 78,000 customers and 12,100 employees, supported by nearly 2000 volunteers, are part of BaptistCare communities across New South Wales, the Australian Capital Territory, Western Australia, Victoria, Tasmania and South Australia.

While our organisation has grown and evolved over time, our focus has stayed the same: walking alongside people and supporting communities with compassion, respect and care.

Our History

Our history is a rich tapestry of our people, their stories, and experiences. Guided by our Christian identity, for more than 110 years, BaptistCare has supported people and communities through care, connection and practical support. 
 

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Purpose, Vision & Values

At BaptistCare, our approach to care and support is shaped by our vision, purpose and values. 

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News and Stories

At BaptistCare, every story shows the difference communities of care can make in people’s lives. Across our services and locations, we see how connection, compassion and support can open up new possibilities for people.

Here we share stories from across BaptistCare; from residents, customers and families to employees and volunteers, showing how people come together to support one another and enrich lives.

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Reconciliation Action Plan

We believe respectful relationships are at the heart of reconciliation, and strengthening them is the shared joy and responsibility of all Australians. Our new Reflect Reconciliation Action Plan sets out BaptistCare's vision to embed cultural safety across the organisation and work towards healing while walking together.

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Sustainability

Sustainability, to us, is care in action – for people, for communities and for the world we all share.

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Health and Safety

BaptistCare prioritises the health and safety of its employees and clients through its STAR approach: Stop, Think, Act, Review. 

This framework encourages continuous awareness and proactive safety practices in the workplace. BaptistCare has achieved certification under the Australian Standard AS/NZS4801 for Occupational Health & Safety Management Systems, covering its residential aged care centres and head office. 

This certification sets BaptistCare apart as a leader in workplace safety within the aged care and community services sector, giving employees confidence in the organisation’s commitment to a safe working environment.

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Our Strategy:
2025-2029

BaptistCare’s strategy outlines how we work towards our vision of communities where everyone can live to their full potential. It sets the direction for how we live out our purpose and focus our priorities over the years ahead. As our organisation continues to grow, the strategy helps keep us focused on supporting people and communities across the country.

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Leadership and Governance

The strength of our organisation, our values, and our purpose is embodied through our people.

Since the beginning, BaptistCare has been guided by members of the Baptist family of churches. This grassroots governance structure has ensured our Christian origins are at the core of our ethos and purpose in transforming lives by expressing the love of Christ.

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Corporate Partnerships

We know true care happens in partnership with other people and organisations. We work with a diverse group of organisations to develop programs, provide spiritual care and training, advocate for justice, and improve the lives of people in the broader community.

We value the relationships we have developed with our partners over many years, and we are always looking for ways to strengthen these relationships.

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Publications

View our publications to read more about BaptistCare.

View our publications