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Find out more about our response to COVID-19. Read more

Aged Care Homes

Caring for our clients through COVID-19.

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Keeping You Safe

It’s important our residents feel safe and cared for in their homes, and life continues as normal for them. We know how important it is for the mental wellbeing of our residents and their family members to remain in contact, and we encourage you to connect with your loved one as often as possible.

Here’s how we’re caring for our residents by keeping them safe from COVID-19.

COVID-19 Hotspots NSW

BaptistCare is committed to keeping our residents, customers and staff safe by following the advice and information issued by NSW Health.

We will continue to update this webpage with any recent changes to the NSW Hotspots.

View the hotspots

Updates for Families

BaptistCare homes are responding to the developing situation on a daily basis and we are continuing to implement preventative actions to help reduce the risk of COVID-19 in our homes. Our communications to families can be found here.

View the updates

Connections Coordinators

Each home has a designated Connections Coordinator responsible for helping residents and family members stay connected.

The Connections Coordinator organises bookings for family members to use the Safe Visiting Space and online technology to stay connected with their loved one in the home.

Contact your local home to speak to your Connections Coordinator.

Contact your home

Safe Visitor Spaces

Our Safe Visitor Spaces are designed to encourage interaction between residents and family members in a safe and appropriate manner. Family members book a time through the Connections Coordinator to visit a resident. This ensures we give you and your loved one their full attention during your visit, while ensuring we maintain appropriate social distancing measures.

When you arrive, you may find yourself a little further away from your loved one than you would expect. This allows us to maintain the 1.5m distance between residents and visitors.

Contact your local home for more information or to book a time to visit your loved one.

Contact your home

Connection through Technology

Using the Connections Coordinator, you can book a time to connect with your loved one online. There are a range of online technologies you can use including Skype, WhatsApp and FaceTime. You can choose the technology with which you feel most comfortable.

We know using technology to contact your loved one may be unfamiliar to you and our residents. The Connections Coordinator will work with you to make the experience of connecting online seamless and meaningful.

Screening Staff & Visitors

All visitors and staff are screened on arrival at our homes. They answer questions about their health and if they have experienced any COVID-19 symptoms recently. A staff member takes their temperature, and ifany person has a temperature higher than 37.5°C, or confirms they feel unwell, they are asked to leave the home and return when they feel well again.

All staff and visitors are required to show evidence they have received the 2020 influenza vaccination before entering one of our homes.

Contact your local Residential Manager for more information on screening procedures at your home.

Code for Visiting Aged Care Homes

As we facilitate connection between residents and family members, we follow the Industry Code for Visiting Aged Care Homes During COVID-19. It’s vital for the mental health and well-being of our residents that they have regular contact with their family members. We encourage you to visit and call your loved one as often as possible.

Contact your local Residential Manager for more information on the Code.

View the Industry Code

Cleaning & Hygiene

We adhere to the strictest cleaning and hygiene and infection control practices as outlined by public health authorities. Our staff use Personal Protective Equipment in appropriate circumstances. Hand sanitiser is available to residents, staff and visitors throughout each home.

Staff across our homes have completed mandatory COVID-19 training.

When necessary, we will initiate a deep clean of any home to ensure there is no infection.

Contact your local Residential Manager for more information on cleaning practices in your home.

COVID-19 Q&A Session Videos

To equip and educate us all we'd like to share some of the helpful and insightful answers we received in our Q&A session with NSW Health experts, as we work together to control the spread of COVID-19.

View the Q&A Session Videos

Frequently Asked Questions (FAQs)

The questions below will assist families to understand the preventative closures to visitors we have implemented across our aged care centres.