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In a year where life has been disrupted for every Australian, these challenges have been close to home for BaptistCare’s people, residents, clients, their families and those on the journey with us to see every individual living well.
The global health pandemic has resulted in genuine concerns for BaptistCare, including the health and safety of our workforce and those in our care, financial pressure associated with being prepared and ready to respond, and hurdles related to the vaccine rollout.
We also acknowledge the harrowing experiences many of our clients and tenants have and continue to face. This has included an affordable housing shortage, and the domestic and family violence crisis experienced by women and children in our communities.
Yet, in the face of these challenges, we saw the opportunity to refresh, rebuild and regrow.
This has involved embracing the disruption we saw around us while preparing and planning to continue delivering exceptional care and services to our customers.
The resilience, passion and patience of our staff and volunteers has been incredible this year. They have remained committed to our values as they upheld our customers’ and their families’ health, safety and wellbeing each and every day.
To our employees and volunteers, we say a very heartfelt thank you. We are indebted to our Directors, Executive Team, and Senior Leadership Group, to whom we extend deep gratitude. Thank you for your ongoing commitment to your teams and BaptistCare.
In February, we restructured our Executive Leadership Team, merging our Residential Services and Retirement Living streams, and our Community Services and
Community Housing streams, with the aim of delivering an enhanced continuum of care and integration of services.
A new Five Year Strategy was developed for BaptistCare, which provides us with a roadmap to achieve three clearly articulated objectives; delivering an authentic and loving customer experience, driving business excellence, and attracting great people to make a difference.
We have a clear roadmap that outlines these areas of focus, alongside outcomes and targets that will determine our success, and strategic areas where we will target our time, effort and money. We know the undertaking is vast, but we have committed employees and volunteers who will eagerly rise to the challenge and a gracious and loving God who lights our path. You can learn more about our Strategy on our website.