Consumer Advisory Body Home Care

The Consumer Advisory Body is a group that provides additional feedback on various aspects of home care to our governing body, the BaptistCare board, to be considered in organisational decision making.

What is the Consumer Advisory Body?

The Consumer Advisory Body is comprised of BaptistCare clients, their carers and representatives from across NSW, ACT and WA. The group’s purpose is to focus on and further communicate what is important to you in receiving home care, opportunities to enhance our services and working together on creative solutions to shared challenges.

This feedback will provide valuable insights to both our governing body, the BaptistCare board, and the Senior Leadership Team, helping us to continue delivering high quality care experiences. The Consumer Advisory Body was formed in response to expressions of interest from our clients, their carers, and representatives.

Consumer Advisory Body Information

See information below for more detail about the Consumer Advisory Body and how to complete the online expression of interest. Following the nomination process, the Consumer Advisory Body will be established, and members appointed in November 2023. Our first meeting is planned for early 2024.

The feedback that the Consumer Advisory Body provides may include:

Providing feedback on our services.

Providing feedback on information we give to our consumers and their representatives.

Helping us review feedback data.

Providing feedback on opportunities for innovation and improvement.

Consumer Advisory Body FAQs

See information below for more details about the Consumer Advisory Body. Need more help? You can contact us at SDU@baptistcare.org.au with any additional queries.

Valued Insights: Personal client experiences can extend our understanding of the diverse needs, preferences, and perspectives of older people.
Drive Continuous Improvement: Helps to pinpoint areas for development and contribute to solutions that benefit our broader home care community.
Connected and Engaged Network: Connecting with peers in a supportive and collaborative environment to discuss matters that are important in home care.

The Consumer Advisory Body model is flexible and has been designed collaboratively with appointed members. We have a Terms of Reference document which is reviewed annually to ensure the Consumer Advisory Body is responsive to evolving client needs and continues to foster meaningful collaboration. A BaptistCare senior leader is supporting the group with planning and coordination to facilitate effective communication with the governing body and senior leadership team.

Consumer Advisory Body members are selected following an expression of interest process, with the aim of representation across the diverse communities we serve. To limit conflicts of interest and ensure focus on client experience, members ideally should not be engaged in the provision of aged care or health services. Following the nomination process, the Consumer Advisory Body was then established, and members appointed in November 2023.

Members of the Consumer Advisory Body aren’t expected to represent every client's perspective. Each person’s unique insights are highly valued and can make a significant impact. There is a strong emphasis on diverse representation among our members and the group will be supported to consider various viewpoints, including how clients with a range of needs and circumstances, experience home care.

Individuals outside of the Consumer Advisory Board may still contribute to the continuous improvement of our services in other ways, such as through client surveys and sharing your feedback with your Care Facilitator or Area Manager.

Consumer Advisory Body Home Care