Do you or your parents require Home Care? Find out how to access the home care you need.
Scroll to Explore
Six Steps To Accessing Home Care
Ring the My Aged Care service on 1800 200 422 and speak to an operator. They will arrange for an assessor to call you or visit you at home. You can also ask a trusted Home Care provider like BaptistCare to help you navigate the My Aged Care system.
The assessment process is free of charge and the assessor will look at your needs and home situation. You will be assessed for a level of care between 1 and 4. Level 1 care provides a basic level of support and each tier gradually increases until you reach high support needs at Level 4. As part of the assessment process you will be asked to provide your financial information to Centrelink to work out the size of any co-payment.
There is a queue for federal funding support. You will typically have to wait six to nine months for your funding to come through. You may be sent a letter saying that you were ‘approved’ but there is some time until the funding package is ‘assigned’ and ready for use. BaptistCare at home is generally able to support people with Commonwealth Home Support Program funding while they wait for their Package to be assigned.
When funding does come through, sometimes, you may initially receive a lower level of funding than you were assessed for. Full funding should come through a few months later.
Once your funding comes through, you will be sent a letter saying your package has been ‘assigned’. This is when you can engage a provider to deliver your services.
You have complete control over which Home Care services your subsidy is spent on. Work together with your personal Care Facilitator to establish which services are most important to you and will most benefit your ability to live your best possible life.
The Government requires Home Care Package recipients to contribute a co-payment towards the cost of the care and services they receive. This comes in the form of a basic daily fee of around $10 per day and an Income Tested Fee for those eligible. These fees contribute to the pool of funds to spend on your care, they do not go to the provider. They will be clearly shown in your individualised monthly statement.
Start enjoying the benefits of your Home Care services at home from your trusted provider.
Our advisors are here to help you navigate the system.