We’re introducing a new BaptistCare app to make it easier than ever to manage your care

This app is designed as an additional, convenient way for you to view, schedule, and manage your care with just a click. The app’s features will enable you to:

Manage your care appointments

Easily schedule, amend, or cancel your upcoming care services.

Involve family

Invite family members and other contacts to the app, allowing them to be involved in your care arrangements as needed.

Get in touch

Send requests directly to the BaptistCare team effortlessly.

What you need to do

Simply download the app using the instructions below and use it to manage your home care services during the four weeks of the trial.

Even after the pilot ends on Thursday, September 12, you’ll retain full access to the app and can continue to enjoy its features indefinitely.

We’ll check in with you throughout the trial to find out how you are going with the app, and we’ll also reach out when it’s finished to gather your insights. Your feedback will be invaluable in improving the app for our wider customer base.

How to download the app

The app will be available to download from Wednesday, August 21. We’ll send you an SMS with a download link to the mobile number we have on file for you. Once you click on this link, you’ll be directed to either the App Store or Google Play Store, depending on which type of phone you have. Here’s what to do from there:

Step 1

Click on the “GET” Button (App Store) or “INSTALL” Button (Google Play Store)

Step 2

Wait a minute or two for the app to download. Once downloaded, click “OPEN” to launch the app.

Step 3

You will be asked if you would like to be sent notifications. We recommend selecting “Allow” to receive timely reminders and updates about your care visits.

Step 4

You will also be asked if the app can access your phone contacts. By selecting “Allow” you can easily invite friends or family to join you in using the app.

Step 5

Press “Get Started”

Step 6

Enter Your Mobile Phone Number. You will receive an SMS pin code, which the app will ask you to enter in order to verify your phone number.

Need support?

For more information about the app and our pilot program, contact us or read through a list of Frequently Asked Questions below.

You can also expect a phone call from your Care Facilitator during the first week of the trial to find out how you’re doing with the app.

In the meantime, we hope you’re as excited as we are about this new tool. We believe it will be a practical and useful addition to managing your care.

Download our overview guide

Frequently Asked Questions

We’ve heard feedback from our client base that you’d like to be able to see who’s coming and when. We also understand that some of our clients and family contacts are not always able to answer the phone when we call to tell them about their schedule.

By providing the APP, you will be able to see your schedule in real time. You can invite your family members to access the APP too, which makes it easier for everyone to stay informed.

We will also send an SMS / PUSH notification when your visit changes, so that we ensure you always receive our messages.

We would like to make sure that we are communicating with you in on your preferred channel. If you’d prefer to receive phone calls as well as SMS / Push notifications, we can put this process in place.

SMS / Text messages will not be replacing Customer Service - it’s an additional way you can communicate with our team. Of course, you can still phone in - the Customer Service team will be there to answer you.

You can choose to SMS requests to the team - if that’s your preferred way of communicating. It’s a great way of sending a request after hours. The question is then off your mind, and the Customer Service will respond during Business Hours.

You will receive SMS updates to notify you of changes to your services. Your consultants will continue to phone to discuss anything significant, including cancelled services, or short notice changes to services.

Introducing the BaptistCare client app