Our values

Our values guide how we behave every day. They are written as personal commitment because culture is created through individual actions.

I treat everyone with respect, value our differences, and create a safe workplace where everyone belongs.

I am reliable and consistent, and I take responsibility for what I say and do.

I care about people and treat everyone with kindness, empathy and grace.

I work together with others to achieve our shared goals.

Our Values Behaviour Guide

Our Behaviour Guide clearly and simply shows how we bring our, I ACT values to life, every day. It moves our values from words or nice ideas into behaviours, including:

• how we talk to each other
• how we treat each other; and
• how we show up for each other

See our Behaviour Guide

A quick guide to our behaviours

Inclusivity Accountability Compassion Teamwork

Inclusivity

How I ACT well Listen carefully. Give all your attention. Do not interrupt. Make sure everyone has the opportunity to speak and share. Ask questions first. Do not guess what people think. Respect other people’s points of view and value different perspectives.

How I ACT best Be a great listener. Make people feel important and understood. Help everyone to feel confident and safe to share their ideas and/ or concerns. Always try to learn. Be open to new ideas and ways of thinking. Show respect and empathy for others’ differences, exexperiences and points of view.

How I don’t act Not paying attention when someone is talking to you. Guessing what people think instead of asking them. Leaving people out of talks or decisions. Not listening to other points of view and not respecting everyone involved or their thoughts and experiences.

Use this in your day

Use our Behaviour Guide to:
• sense-check a situation
• reflect on how something went
• prepare for a conversation

It won’t cover every situation, but it gives us all a shared way of working.

Read the full Behaviour Guide Watch the video

It starts with all of us

Our I ACT values are at the heart of who we are. Every interaction is a chance to bring them to life, for each other and for the people we care for.