- Valued Insights: Personal client experiences can extend our understanding of the diverse needs, preferences, and perspectives of older people.
- Drive Continuous Improvement: Helps to pinpoint areas for development and contribute to solutions that benefit our broader home care community.
- Connected and Engaged Network: Connecting with peers in a supportive and collaborative environment to discuss matters that are important in home care.
The Consumer Advisory Body model is flexible and has been designed collaboratively with appointed members. We have a Terms of Reference document which is reviewed annually to ensure the Consumer Advisory Body is responsive to evolving client needs and continues to foster meaningful collaboration. A BaptistCare senior leader is supporting the group with planning and coordination to facilitate effective communication with the governing body and senior leadership team.
The Consumer Advisory Body is mostly comprised of current Home Care Package clients from across NSW, ACT and WA. Carers and other client representatives, along with representatives of BaptistCare, may also be included in the membership.
The Consumer Advisory Body meets once every six months, with the first meeting occurring in early 2024.
Consumer Advisory Body members are selected following an expression of interest process, with the aim of representation across the diverse communities we serve. To limit conflicts of interest and ensure focus on client experience, members ideally should not be engaged in the provision of aged care or health services. Following the nomination process, the Consumer Advisory Body was then established, and members appointed in November 2023.
Members of the Consumer Advisory Body aren’t expected to represent every client's perspective. Each person’s unique insights are highly valued and can make a significant impact. There is a strong emphasis on diverse representation among our members and the group will be supported to consider various viewpoints, including how clients with a range of needs and circumstances, experience home care.
Individuals outside of the Consumer Advisory Board may still contribute to the continuous improvement of our services in other ways, such as through client surveys and sharing your feedback with your Care Facilitator or Area Manager.
