We’ve heard feedback from our client base that you’d like to be able to see who’s coming and when. We also understand that some of our clients and family contacts are not always able to answer the phone when we call to tell them about their schedule.
By providing the APP, you will be able to see your schedule in real time. You can invite your family members to access the APP too, which makes it easier for everyone to stay informed.
We will also send an SMS / PUSH notification when your visit changes, so that we ensure you always receive our messages.
We would like to make sure that we are communicating with you in on your preferred channel. If you’d prefer to receive phone calls as well as SMS / Push notifications, we can put this process in place.
If you don’t have a mobile phone, we will continue to phone you to let you know when your visits have changed.
We would like to make sure that we are communicating with you in on your preferred channel. If you’d prefer to receive phone calls as well or instead of SMS, we can put this process in place.
The App is not going to replace existing ways to contact us. The App is another communication tool we are offering our clients to add a fast, easy and effective way to communicate with us, that’s convenient to you. We will always be here to answer your questions.
SMS / Text messages will not be replacing Customer Service - it’s an additional way you can communicate with our team. Of course, you can still phone in - the Customer Service team will be there to answer you.
You can choose to SMS requests to the team - if that’s your preferred way of communicating. It’s a great way of sending a request after hours. The question is then off your mind, and the Customer Service will respond during Business Hours.
You will receive SMS updates to notify you of changes to your services. Your consultants will continue to phone to discuss anything significant, including cancelled services, or short notice changes to services.
Within the App, there is a “Notifications” option in the menu. All the notifications of visit changes are stored there for you to reference. While there is an option for push notification settings in the app, BaptistCare is not utilising them for now, we will communicate to them if/when that is switched on.
