BaptistCare's commitment to innovation recognised with two ITAC awards

BaptistCare is delighted to have won two awards at the 2025 Innovation Transforming Aged Care (ITAC) Awards as a newly merged national care organisation, highlighting the organisations’ commitment to innovation, collaboration, and creative thinking in aged care.

The annual event saw the BaptistCare IT and Innovation team (NSW, ACT, WA) awarded the Capacity Building Award, which celebrates programs that enhance the skills, knowledge, and capabilities of the aged and community care workforce and empower older Australians to live fuller lives.

This win is a nod to the many innovative initiatives currently underway at BaptistCare.

Initiatives such as AI Tuesdays, the Tacothon IT team challenge and ongoing training and development programs are instrumental in attracting and retaining top IT talent to drive technological advancements.

“At BaptistCare, we have developed an innovation culture that’s making creativity and innovation inclusive for all our employees,” said Petrina Greenwood, Head of IT Strategy and Innovation.

“Whether it’s connecting our IT teams with front-line staff and residents in aged care to think of creative solutions to real-world problems, partnering with ACU to use AI to address the difficulties with clinical note taking, using AI translation to better communicate with clients where English is their second language, or using robotics to overcome workforce shortages and injuries; our teams are thinking broadly across all the work we do to see where innovation can make a real difference.”

“These efforts enable us to tackle sector wide problems and create innovative solutions that address the challenges faced by all aged care organisations,” Petrina said.

Continuing the success of the event, the Baptcare (VIC, TAS, SA) Data and Analytics team took home the Data Insights Award, which celebrates the power of data in driving evidence-based innovation.

The team was recognised for developing a business intelligence app to harness predictive insights across the residential aged care workforce and customer management.

Niro Sathiyamoorthy, head of Baptcare Data and Analytics, led the project and said he was incredibly grateful to be recognised with this award.

“There were plenty of good nominations, so it’s surprising and rewarding to be up on stage and to be recognised,” he said.

“The project I led observed some low-utilisation residents to try to understand some of the key drivers behind this so that our care teams could understand it better.”

“Our data, analytics and reporting were fed into predictive insights and machine learning, and it showed us some key drivers which led to actionable insights,” explained Niro.

Both awards are a testament to the thoughtfulness, innovation, and creativity displayed in teams across the country, and highlight how effectively we all work together, from our front-line care workers to our IT, data, and analytics teams.

BaptistCare, as a new national organisation, is committed to continuing to be a leader in innovation and technology to ensure exceptional care for the communities we serve.

Congratulations to everyone involved in these projects on this exciting achievement.