Support at Home

At BaptistCare, our priority is empowering you to live a full and independent life from the comfort of your own home.

We’ll never treat you like a number. We get to know you, to make sure you are getting the supports you really need, when you need them.

Our team in Symonston is proud to deliver reliable, respectful care to local seniors across the Canberra region

Whether it’s a helping hand with the weekly housework, lawn mowing, or installing home modifications to make life easier, right through to advanced care for complex health needs like dementia or palliative care, we’re here to partner with you and provide the support you need.

Domestic assistance

Home maintenance and gardening

Personal Care

Dementia care

View all services

20,000 new home care packages released.

Are you ready?

The government has announced 20,000 new Home Care Packages, giving more Australians the chance to receive support at home.

If you’re on a waiting list or just starting to explore what home care can offer now is the time to act.

Home care means help with everyday tasks, transport, shopping, personal care, nursing, and more, all while staying in the comfort of your own home.

Call BaptistCare today to book your free in-home consultation and receive your FREE Home Care Guide Kit, so you’re ready to begin your care journey with confidence

Register here

We are local to you!

With more than 80 years of experience, BaptistCare is one of Australia’s largest and most trusted providers of home care. Grounded in our strong people-first philosophy, we support many thousands of seniors across the country to live well.

Contact us today

5 simple steps to accessing Home Care

Step 1. Register

To register, call the government service, My Aged Care service on 1800 200 422 or visit them online at www.myagedcare.gov.au.

Step 2. Be Assessed

Next, a My Aged Care assessor will either discuss your situation over the phone or come to your home to assess the level of assistance you need.

Step 3. Wait for funding

Home care package funding can take a while, so you may have to wait several months for your initial funding to come through.

Step 4. Choose a provider

Once your home care service funding comes through, you will receive a letter saying your package has been ‘assigned’. Now you can choose a provider such as BaptistCare home care.

Step 5. Choose how to use your funding

Now you can decide how you would like to use your Home Care funding. Remember, you have complete control over what services you choose.

Learn more about these steps here

Home Care costs

We hear you and understand it’s an important consideration for many. It is why we’re committed to telling you all the costs, both subsidised and non-subsidised... and all up-front.

There are no hidden fee charges, no handling fees on purchases, or compulsory co-contribution to your funds.

Learn more

FAQs

Home care is a range of services and supports that can help you live independently and well in the comfort of your own home.

In Australia, home care is subsidised by the government’s Home Care Package program, which has four levels catering to differing needs and requirements.

Home Care Packages can include a wide range of services, ranging from monthly gardening to advanced care for complex health issues.

In addition to its Home Care Packages (HCP) program, the Government funds home care via the  Commonwealth Home Support Program (CHSP) – for those requiring only short-term or basic support.

Home care helps you make adjustments to your environment or daily routines that often go a long way in enabling you to live more comfortably and independently at home.

The benefits of home care include:

Avoiding or delaying the need for residential aged care
Highly personalised care, tailored to your particular needs and requirements
Flexibility, with services that can adapt to your changing needs over time

Many older people find that home care provides a new lease of life, helping them to feel healthier, more independent, and well connected to their community. You can learn more, here.

The government will heavily subsidise the bulk of home care costs provided you are eligible; however, if you can afford it, you’ll also be required to contribute.

This amount can vary depending on the level of support needed, your location, and your eligibility for government funding.

You can learn more about subsidy rates and how much you might be expected to pay towards your home care services, here.

You may also choose to privately fund the services you need, either because you’re not eligible for government subsidy, or as a temporary measure while you wait for your funding to come through.

BaptistCare at home offers competitive rates for privately funded care, with tailor-made home care programs to suit your individual needs and budget. View our latest price guide, here.

Applying for home care funding can initially seem overwhelming. However, there is lots of support available should you need it – our team at BaptistCare is always happy to provide guidance - you can find our phone number at the bottom of this page.

For now, we’ve broken the process down into three easy steps:

1. Check your eligibility for government funding

The first step is to find out whether you are eligible for government-funded home care services.

You can do this by contacting My Aged Care, the government gateway for all Australian aged care services.

Check your eligibility via their handy  online eligibility checker, or by calling My Aged Care on 1800 200 422.

2. Arrange an in-person assessment

If you are deemed eligible, you will need to arrange an in-person assessment. My Aged Care will guide you through the booking process for this. Depending on demand, the wait time for assessments is usually between two and six weeks.

3. Contact your chosen provider

Following your in-person assessment with a member of the Government’s Aged Care Assessment Team (ACAT) (or the Regional Assessment Service if you are applying for the Commonwealth Home Support Program) your assessor will be able to write you a referral for a local home care provider, or you can choose your own.

If you are choosing your own provider, you will be given a referral code, which gives you 56 days to choose your own operator. Once you have contacted them, they can start arranging services for you.

You can learn about the process in more detail, here.

With BaptistCare at home, it’s our extensive range of care services delivered to people in their own homes, that truly sets us apart.

Delivered by multidisciplinary, highly experienced care teams, our services range from a little extra help around the house and support with everyday tasks, right through to specialised dementia services and high-level palliative care.

Our services are strongly person-centred, which means we work with you to understand your needs and preferences, building a care plan that supports all aspects of your physical, emotional and spiritual wellbeing.